Guest Service Representative

Primaris REIT is currently hiring a dedicated and enthusiastic Guest Services Representative to join our team at our Sunridge Mall in Calgary, AB. If you have a genuine passion for delivering exceptional customer service and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you!

*Must be available evenings, weekends, and during the holiday season. 

Role:

As the Guest Services Representative, you will serve as the primary point of contact for customers and tenants and assist with various property programs and support. Your friendly demeanor, in-depth knowledge of the property, and willingness to go the extra mile will contribute to the success of our team. Duties and responsibilities include:

•  Providing exceptional support to customers and tenants
•  Assist in the facilitation of the property gift card program
•  Assist in the administration of the lost and found program
•  Providing directions to shoppers
•  Answering calls and emails
•  Registering customers for the “Parenting Room” (where applicable)
•  Maintaining employee manuals
•  Coordinating rentals
•  Administering vending machine refunds
•  Restocking and organizing information brochures
•  Other duties as assigned

Requirements: 

To excel in this role, we are looking for candidates who are energetic, have a willingness to learn and have exceptional customer service skills. The below are requirements for the role:

•  Completed or are working towards a Secondary School diploma or equivalent
•  1+ years of customer service experience 
•  Microsoft Office experience is considered an asset
•  First Aid, CPR, and AED certifications are considered an asset 
•  Knowledge or willingness to learn Health & Safety procedures 
•  Must possess excellent verbal and written communication skills

Competencies:

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
•  Overcome obstacles to get the job done, identify problems and recommend solutions• See change positively and adapt quickly to change in work requirements

Values:

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step:

If you are ready to embark on a rewarding career in the exciting world of real estate, we would love to hear from you! To apply for the position of Guest Services Representative, please email your resume to [email protected].

 We appreciate all applications and will only contact those selected for an interview. Join our team as a Guest Services Representative and contribute to creating a positive and welcoming shopping experience. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected].